Shipping policy

Local In-Store Pickup

We offer complimentary in-store pickup at The Magenta Rose House for online orders.

How It Works

  • Select "Local Pickup" at checkout — no shipping fees apply.

  • Once your order is ready, you'll receive an email or notification confirming it's available for pickup.

  • Please wait for your pickup confirmation before coming in; orders are typically ready within 1–2 business days.

Pickup Location
The Magenta Rose House 33026 2nd Ave Mission, BC V2V 1J8

Store Hours
Tuesday – Saturday: 10:30 AM – 5:00 PM
Please check our social media for holiday closures or any unforeseen closures.

What to Bring
Your order confirmation email and a valid photo ID.

Unclaimed Orders
Orders not picked up within 14 days of your ready notification will be cancelled and fully refunded.

Questions? Email us at themagentarosehouse@gmail.com — we're happy to help.

Shipping

Shipping is available on select items from our collaboration collections. Please check individual product listings to confirm whether an item is eligible for shipping.

Shipping Rates & Delivery
Shipping rates, carriers, and estimated delivery times are determined by each individual collaboration partner and will be calculated at checkout. Rates and timelines vary by supplier and destination.

Tracking
Tracking information will be provided by the fulfilling supplier once your order has shipped. Please allow 24–48 hours for tracking to update.

Lost or Stolen Packages
Once an order is marked delivered by the carrier, The Magenta Rose House is not responsible for lost or stolen packages. Please ensure your delivery address is accurate at checkout.

Damaged Items
If your order arrives damaged, please contact us within 48 hoursof delivery with photos of the item and packaging at themagentarosehouse@gmail.com and we will work with the supplier to resolve the issue.

International Shipping
International shipping availability varies by collaboration partner. Please check at checkout or contact us at themagentarosehouse@gmail.com before placing your order to confirm availability to your destination.

Questions? Email us at themagentarosehouse@gmail.com — we'd love to help.