Refund policy


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Collaboration Collection Items 
For items fulfilled through our collaboration collections (Ravensong, Pirate + Gypsy, and Zodiac with Stonebridge), refund and exchange eligibility is subject to each supplier's individual policy. 

Please contact us at themagentarosehouse@gmail.com and we will work with the supplier on your behalf to reach a resolution.

Vintage-Inspired & Crafted Items
Vintage-inspired and modern crafted items may be returned for exchange. To be eligible, your item must be in the same condition that you received it — unworn or unused, with tags on, and in its original packaging. Your receipt or proof of purchase is required.

Vintage & Antique Items
Please shop carefully and ask questions prior to purchasing. All sales on vintage and antique items are considered final sale.

Non-Returnable Items
The following cannot be returned:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized items

  • Personal care and beauty products

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

48-Hour Exchange Policy
While all sales are considered final on vintage items, we will consider exchanges for items that were grossly misrepresented. You must contact us within 48 hours of purchase. Items must be unworn, unused, with tags on and in original packaging. Past the 48-hour window, exchanges and store credits are no longer considered.

Damages & Issues
Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect so we can make it right.

Refunds
Approved refunds are issued to your original payment method. Please allow time for your bank or credit card company to process and post the refund.

Contact Us
Email us at themagentarosehouse@gmail.com with any return or refund questions — we're here to help.